Hawke's Bay
★★★★★
“Glenn is a superb technician. He knows all the issues and satisfies all of them in a calm and efficient manner.”
Starlink installation
Hawke's Bay · home, farm and small business tech
Your local technology problem solver.
Not sure if it is your internet, WiFi, Starlink or a device? You do not need to work it out. Tell us what is happening and we sort the right fix, in plain English, across Hawke's Bay.
- Starlink installation help
- Real Hawke's Bay reviews
- We come to you
In your home, on your side, no jargon.
Serving Hawke's Bay
- Napier
- Hastings
- Havelock North
- Central Hawke's Bay
- rural properties across the Bay
What we do
Which kind of help do you need?
Starlink installation, or help with WiFi, computers, TVs and everyday technology. Choose below, or tell us what's happening if you're unsure.
Starlink Installation
Site survey, installation and setup, done properly.
- Site survey
- Mounting, cabling and setup
- Options for improving Starlink WiFi coverage
Home Tech Help
WiFi, computers and devices, or clear help using your technology, at home, on a farm or in a small business. Pick whichever fits, or explore all three below.
See Home Tech Help Real local reviews
Hawke's Bay locals trust Need Help
Hawke's Bay · Local Guide
★★★★★
“Perfect support and technological knowhow right in the comfort of your own home.”
Home tech help
Hawke's Bay
★★★★★
“Glen provides great service and advice!”
Tech help & advice
Real reviews from Hawke's Bay customers on Google. Last updated May 2026. See all reviews on Google
Sound familiar?
If any of these sound like your week, Need Help can sort it.
- Internet that drops out every evening
- WiFi dead spots
- A slow computer
- Printer will not connect
Whatever it is, you do not need to name the technical problem.
Why local
Local help, without the runaround.
When your tech is playing up, you shouldn't have to sit on hold, explain things three times, or guess who to call.
- No fix, no fee
- No call-centre runaround
- No pressure
- Plain-English explanations
- Clear next step before the job
Glenn Conroy Founder
Meet Glenn
Meet Glenn, founder of Need Help
Glenn founded Need Help and remains its local face. Based in Hawke's Bay, he leads the work and sets the standard for every job: Starlink installs, WiFi problems, printers, smart TVs and everyday devices. He built the business on explaining things plainly, taking care in your home, and leaving you with a setup you understand.
Common questions
Things people often ask before they call.
What areas do you cover?
All of Hawke's Bay, New Zealand, including Napier, Hastings, Havelock North, Waipawa, Waipukurau, Twyford and rural Central Hawke's Bay.
What kinds of problems can you help with?
Internet and WiFi that drops out or will not reach, Starlink advice and installation, getting coverage across a property, farm or business, and everyday home tech like computers, printers, phones and TVs. You do not need to work out which one it is. Tell Need Help what is happening and we sort the rest.
Do you come to my home?
Yes. We come to you across the region.
What happens after I get in touch?
Tell us what is happening and where you are. We will talk through the problem and confirm the next step, including a visit if one is needed.
Are you good with people who are not confident with technology?
Very. A large part of what we do is unhurried, plain-English help for people who would not call themselves techy.
What if you can't fix it?
Then you do not pay. We only take on jobs we are confident we can sort, and if we cannot fix it, there is no charge. No fix, no fee.
Ready to get it sorted?
Call, message, or send a quick enquiry. Need Help will get the details and help line up the right next step - Starlink, WiFi, computers, printers, or something else.