Privacy Policy

Need Help is operated by Away Laughing Limited (we, us, our). Your privacy matters to us. This policy explains how Need Help collects, uses, stores and protects your personal information under the New Zealand Privacy Act 2020, including what we collect, why, and what your rights are.

What we collect

When you contact us or use our website, we may collect:

• your name
• your email address
• your phone number
• your address or location (so we can reach you for a job)
• any details you choose to share about the help you need

We may also collect basic website usage and device information, such as pages viewed, approximate location, browser type and session activity, to understand and improve the website.

How we collect it

We collect this information:

• when you fill in a form on our website
• when you call, text, or email us
• automatically, through cookies and website analytics, when you browse the site

Wherever possible, we collect your information directly from you.

Why we collect it

We use your information to:

• respond to your enquiry and arrange the help you have asked for
• provide our services to you
• keep in touch with you about your job
• improve our website and the service we offer

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time. We never sell or rent your personal information.

Where your information is stored

We use trusted third-party providers to run our enquiry system and our website analytics (for example, Google Analytics). Some of these providers store data on secure servers outside New Zealand, mainly in the United States. We only use reputable providers that keep your information secure and use it only to provide their service to us.

Who can access your information

Your information is accessible only to authorised people at Need Help and the trusted providers who help us run the business (such as our enquiry, email, and website tools). We only share what is necessary to provide our service, and we do not share your information with anyone else for their own marketing.

We may also disclose information if the law requires it (for example, to a regulatory authority or law enforcement agency).

How we protect your information

We take reasonable steps to keep your information safe from loss, misuse, and unauthorised access, including secure form submissions and limiting who can see your data.

If you send us information over the internet, please be aware that no online transmission is ever completely secure, so you do this at your own risk.

Cookies and analytics

Our website uses cookies and analytics tools to understand how people use the site so we can make it better. You can disable cookies in your browser settings if you prefer, although some parts of the site may not work as well.

Your rights

Under the Privacy Act 2020, you have the right to:

• ask to see the personal information we hold about you
• ask us to correct it if it is wrong

To do either, just email us at glenn@needhelp.nz. We may need to confirm who you are first. If we cannot make a correction you have asked for, we will note your request on file.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website, with the effective date shown at the top.